Clinic Policies

Clinic Policies

Our goal here at Perth Natural Medical Clinic is to deliver a calm, friendly and professional service providing you with the best possible care. Therefore we have a few clinic policies in place to ensure your time here is a pleasant experience.

Cancellation Policy

Everyones time is valuable so we will do our utmost to respect yours.

In return, as we are a busy clinic with patients on a large wait list, we ask for your consideration in providing at least 24 hours notice if you need to cancel or reschedule your appointment. Failure to provide at least 24 hours notice will incur a 50% charge for the lost time unless we are able to fill the spot. To make this possible we will send out a text confirmation 48 hours prior to your appointment giving you plenty of time to contact us if need be.

Consideration will be given for unavoidable circumstances.

As appointments are highly sought after, we do ask you to please arrive on time as we are unable to rearrange appointments and you risk having your appointment time cut short or rescheduled to a different day.

Online Booking

In order for our online booking system to run as smoothly as possible we do require a 50% deposit to hold the appointments. Once your online booking is received one of our front desk staff will contact you to take payment over the phone. If a deposit is not possible, we kindly ask that you phone us to arrange an appointment between business ours.

Skype/Phone

For those who require a skype or phone consultation we have created a protocol to ensure everything runs as smoothly as possible. We advise that you are at home in a quiet place or if at work that you are able to close the office door. We do require prepayment for these appointments at the time of booking.

Fees & Your Account

All fees for are due at the time of service, we have Eftpos facilities.We are pleased to provide HICAPS facilities for automatic claiming through your private health fund. Please bring along your card.

Mobile Phones

Out of respect for others, we do ask that you please turn off your mobile phone or silence it.

Postal Orders

For your convenience we do provide an overnight courier service for people who live rurally or simply cannot make it into the clinic. A postage fee does apply & we do offer a discount for orders over $100.