How do I book an appointment at PNMC?

Appointments can be booked either online or over the phone. Online bookings require a small deposit at the time of booking. The remaining balance is payable on the day of your appointment.

Phone bookings do not require a deposit; however, we ask that you commit to attending your appointment and pay in full on the day.

You can book online anytime or call our reception team on (08) 9328 9233 during clinic hours to make an appointment.

Is Val taking on new patients?

From time to time, Val does open her books to new patients. This will usually be announced in our email newsletter.

You can also call our reception team on (08) 9328 9233 to join the waitlist and be notified when Val is accepting new patients.

What is the process for getting an IV drip?

To receive an IV drip at PNMC, please follow the steps below:

1. Obtain a script — You’ll need a script from your GP (either hard copy or e-script).

2. Fill your script — Have your script filled at your preferred compounding pharmacy, or use Perth Compounding Suites (PCS), our preferred supplier.

3. Email your script or E-script QR code to PCS using the details they provide.

4. Let them know the date(s) of your IV appointments and how many bags you’ll need.

5. Expiry and timing — PCS does not add preservatives, so IV bags have a shorter shelf life (usually around 2 weeks). Please allow at least 2 business days for preparation.

6. Payment — Payment for your IV materilas is made directly to your compunding pharmacy or to PCS (over the phone via their secure payment gateways).

7. Collection — You can collect your IV drip bags from the pharmacy, or arrange for Alison to collect them on Wednesdays. If Alison is collecting, you simply need to arrive at PNMC for your appointment — we’ll handle the rest.

8. Administering your IV at PNMC - When you arrive, Alison will prepare your IV materials and take you to our IV therapy room where you’ll be able to relax in a comfortable recliner while Alison expertly administers your IV drip treatment.

9. Payment for this service is made at the front counter following your treatment.

What is Frequency Specific Microcurrent (FSM©)?

FSM is a therapeutic technique that uses low-level electrical currents on specific frequency programs customised to your condition or symptoms. It aims to relieve pain, accelerate healing after illness, and support faster recovery from injury.

Learn more about FSM here.

Is my Naturopathy consultation covered by Medicare or private health insurance?

Naturopathy consultations are not covered by Medicare.

However, from April 2025, Naturopathy is once again recognised by most private health insurers. Depending on your provider and level of cover, you may be eligible for a rebate. Please check with your individual health fund for details.

Where can I park when visiting PNMC?

We have dedicated parking available to the rear of our clinic with the entrance off Bulwer Street. This parking is intended for patients and staff of PNMC only. There is also free street parking available along Bulwer Street and nearby side streets.

Can I get supplements or herbal medicines without a follow-up appointment?

Yes — but only after your first follow-up appointment. This is to ensure that your prescribed products are suitable and working effectively for you. Your practitioner may adjust your prescription if your symptoms or condition have changed.

All scripts are valid for 12 months from the date of issue.

Can I purchase other supplements that haven’t been prescribed to me?

Many of our supplements are practitioner-only formulations and require a valid script due to their therapeutic strength and potential contraindications.

However, we do stock a range of general health and wellness products as well as a select range of over-the-counter supplements that can be purchased without a script. Please ask our team for assistance.

Do you currently have a GP at PNMC?

We are in the process of welcoming a new Integrative GP to our team. Stay tuned for updates via our website and newsletter.

How can I contact my practitioner if I have questions after my appointment?

If your question relates to your recent consultation, please contact our reception team on (08) 9328 9233 or email admin@pnmc.com.au. Your message will be passed on to your practitioner, who will respond when they are next available.

Please note that if your enquiry is complex or requires in-depth guidance, your practitioner may request that you book a short phone or in-person follow-up appointment.

Can I order repeat prescriptions or refills online?

If your prescription is still valid (within 12 months), you can request a repeat by calling our reception team on (08) 9328 9233 or emailing admin@pnmc.com.au. Our team will be able to confirm availability or give an estimated timeframe for collection. Please allow 2–3 business days for processing.

If your prescription has expired, you’ll need a short consultation with your practitioner before a new script can be issued.

Do you offer Telehealth or online consultations?

Yes. Many of our practitioners offer Telehealth appointments via secure video call. This is ideal for clients living outside Perth or those unable to attend in person. Please mention your preference when booking.

What is your cancellation policy?

We require at least 24 hours’ notice for cancellations or changes to appointments. Late cancellations or missed appointments may incur a fee, as this time is reserved exclusively for you. Please contact reception as soon as possible if you need to reschedule.

Please see our clinic policies for more information.

What if I have other questions?

Please contact our reception team on (08) 9328 9233 or email admin@pnmc.com.au.