PNMC.COM.AU – Privacy Policy

Last updated: 11 August 2025

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (www.pnmc.com.au) (“Site”).
In this Privacy Policy, “we”, “us” or “our” means Perth Natural Medical Clinic, ABN 54 098 969 156.

1. Personal Information We Collect

The types of personal information we may collect include:

  • Your name and contact details (email, mailing/street address, telephone number)

  • Images of you

  • Marital status and/or anniversary date

  • Age and/or date of birth

  • Credit card details

  • Demographic information such as postcode

  • Your preferences and/or opinions

  • Information provided through customer surveys

  • Details of products and services provided to you or that you have enquired about, and our responses

  • Browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and browsing behaviour

  • Information about your access and use of our Site, including through Internet cookies, browser type, operating system, and domain name of your internet service provider

  • Additional personal information provided directly or indirectly via our Site, associated applications, and social media platforms

  • Any other personal information requested by us and/or provided by you or a third party

We may collect this information directly from you or from third parties.

2. Collection and Use of Personal Information

We may collect, hold, use and disclose personal information for purposes including:


a) To enable you to access and use our Site, applications, and social media platforms
b) To communicate with you
c) For internal record-keeping and administrative purposes
d) For analytics, market research, and business development
e) To run competitions or offer additional benefits
f) For advertising and marketing (including third-party marketing we consider relevant to you)
g) To comply with our legal obligations and resolve disputes
h) To consider employment applications

3. Disclosure of Personal Information

Although our disclosure of personal information is usually limited to staff including practitioners and for the purposes of patient care, there may be instances where personal information may be disclosed to:

  • Employees, contractors, and related entities

  • Existing or potential agents or business partners

  • Third-party service providers, including IT services, web hosting, data storage, marketing, debt collection, professional advisors, and payment system operators

  • Sponsors or promoters of competitions

  • Purchasers (or potential purchasers) of our business or assets

  • Credit reporting agencies, courts, tribunals, and regulatory authorities (as required by law or in relation to debt recovery)

  • Third parties who assist with providing information, products, services, or marketing (including those outside Australia)

  • Data collection and analytics providers (such as Google Analytics, Facebook, Instagram, or similar), which may involve storing data outside Australia

4. Sensitive Information

Sensitive information (as defined in the Privacy Act 1988 (Cth)) includes information about your:

  • Racial or ethnic origin

  • Health information

  • Political opinions or memberships

  • Professional or trade association memberships

  • Religious beliefs or affiliations

  • Criminal record

  • Philosophical beliefs

  • Sexual orientation or practices

  • Genetic or biometric information

We only collect sensitive information with your consent or as otherwise permitted by law.

5. Your Rights and Controlling Your Personal Information

  • Choice and Consent: By providing personal information, you consent to its collection, use, and disclosure in accordance with this Privacy Policy.

  • Restrict: You may restrict the collection or use of your personal information at any time.

  • Access: You may request details of personal information we hold (fees may apply). We may refuse requests in certain circumstances allowed by law.

  • Correction: You may request corrections to any inaccurate, incomplete, or outdated information.

  • Complaints: If you believe we have breached the Australian Privacy Principles, contact us with details. We will investigate and respond in writing.

  • Unsubscribe: You may opt-out of communications using the provided facilities or by contacting us.

6. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, transmission of information over the internet is at your own risk, and we cannot guarantee absolute security.

7. Cookies and Web Beacons

We may use cookies and web beacons to:

  • Store your preferences

  • Deliver targeted advertising via third parties (e.g., Google, Facebook)

  • Analyse Site traffic and usage patterns

You can disable cookies in your browser settings, but this may affect Site functionality.

8. Links to Other Websites

Our Site may contain links to other websites. We are not responsible for the privacy practices of those websites.

9. Amendments

We may update this Privacy Policy by publishing the revised version on our Site. Please check regularly to ensure you are aware of our current policy.

Contact:
Perth Natural Medical Clinic
Email: admin@pnmc.com.au
ABN: 54 098 969 156